side image
23 Jan 2009:
we've moved to a bigger (and less noisy!) studio just around the corner from our old one – the new address is up on our contact page...
07 Jan 2009:
Sitting here overhearing Matt trying to arrange moving our telephone line across to the new place and I'm thinking ... " if the figures for the telecomms industry clearly show millions of pounds wasted in retaining customers, why then, even in 2009, do they still provide such an utterly poor customer experience at every level...?"
WTF, they have even replaced words like landline for feature line..?! I wonder how much that cost them in rebranding consultancy!
We'd really love to help you out guys but you're so confused that you wouldn't even know how to dial our number .. he heee ...
05 Jan 2009:
Hello everybody and welcome back. A flurry of snow and a flurry of things to do. Things are going well here, glad to be busy in these times. Plus we're moving to a new studio on 23 January. Watch this space...
17 Nov 2008:
This morning we ran a people-shaped workshop over at Ravensbourne College with a group of fashion, design and media students. We gave each design team the task of designing a toothbrush based around the needs of a different, fictional character. In just under two hours, each team had created storyboards which explored their character's need states, then proposed the appropriate products, services, messages and experiences to meet those drivers ... well done and thank you to all who took part.
07 Nov 2008:
Continuing the success of our Innovation Labs for the BBC, Matt's just been in Wales to put more participants through their paces and deliver a good dose of audience-centred thinking around web-based and cross platform content development....
10 Oct 2008:
We've just finished a strategic research programme with The Division on the future of video camcorders. Broadly looking at consumer behaviour in this and parallel markets, we added new words to our already jargon-heavy vocabulary such as webstudios, lifecasting and mobile blogging...
05 Sep 2008:
Matt graciously accepts his invitiation as vising professor at Ravensbourne College, one of the UK's foremost new media and film colleges. Expect lots of user research homework...
26 Aug 2008:
We've just got back from New York and San Francisco where we were exploring the world of video sharing in the consumer marketplace. A link up with Blip TV was the highlight of the trip – their bold approach to the future of broadcasting certainly made us feel like the Big Apple's media industry is already the next century.
11 Aug 2008:
our work on the Maverick TV/Channel 4 project has ended, resulting in happy clients and a thoroughly enlightening journey for firsthand to tell the story of. We're very excited about the project's conclusion and look forward to seeing its development and eventual launch over the coming months.
23 Jun 2008:
After much noodling and tweaking, the brand new firsthand website goes live. With tough economic times ahead, it's even more important that your customer facing proposition is successful – and that's why we're here...
