main image

Start with people and you'll get to good business, whichever business you're in. Here are a few quotes from the people we've worked with...

Matt Locke, Head of Commissioning, Channel 4 Education:
"We hired firsthand as part of our core team to really help us understand the existing market, what the barriers to adoption were and how we could create a unique new service that was based on real user needs. Most of all, they flushed out our inherent assumptions about what our audience wanted and made us realise that these assumptions would have led us to create a service that wouldn't have succeeded. Without firsthand's insight and rigour we would have spent time and money creating a service that would have been very likely to fail."

Tracey Reddings, Executive Director, CAF Bank:
"firsthand really challenged our thinking around product development by strongly emphasising the customer experience at every stage in the process. We finished up really confident that we had found the right answer and had asked the right questions too."

Andy Wilson, BBC:
"Having worked with firsthand on some highly-focused programme development labs I can hugely recommend them. BBC staff were amazed at the depth and quality of ideas that were developed and the work ethic instilled during their sessions...nearly all the projects initiated will eventually go to air, which is an incredible demonstration of the level of clarity and depth of investigation into products and services that the firsthand approach creates."

James Jackson, Founder, Smart Sensor:
"Working with firsthand has changed our team's perspective, making us more consumer-focused and giving us a significant competitive edge. With their guidance we have transformed the packaging and presentation of our novel technology into a compelling consumer proposition. We look forward to working with firsthand on the next phase of the project's development."

Lisa Goldmann, Creative Director, Soho Theatre:
"firsthand ask all the right questions, get the creative juices flowing and bring clear direction to projects. I would happily recommend firsthand to anyone who needs to put design of the audience experience at the centre of their thinking and doing"

Jo Roach, Acting Commissioning Editor – Education, Channel 4:
"firsthand decorate meeting spaces with rainbows of post-it notes and endless scrawl to identify and relentlessly focus on the difficult questions. Like walking up a steep hill, it feels really good when you get to the top"

Adele Blakeborough, CEO, Community Action Network:
"We have developed several projects with firsthand and they are outstanding to work with. Their highly creative approach to the design of customer-focused services has been inspirational and I thoroughly recommend their approach."