Firsthand Experience is recognised internationally for its people-shaped approach to new product & service development.
Our heritage in human factors design & user-centered innovation provides the missing customer perspective that correctly links new products and services to successful implementation.
We make sure you get it right for the user first time around.
Because we understand that these days, you simply can't afford to do things any other way.
See our creative director Matt Marsh talk at TEDx about people-shaped innovation:
Science Museum, London
Just over 18 months ago, the Science Museum asked us to work with them on a new exhibition on climate change. We helped them to explore who the potential audience for such an exhibition might be, and what kinds of visitor experiences would best meet their needs.
Atmosphere, the Science Museum's Climate Science exhibition, is opened by Prince Charles.
Just over 18 months ago, the Science Museum in London asked us to work with them on a new exhibition on climate change. We would help them to explore who the potential audience for such an echibition might be, and what kinds of visitor experiences would best meet their needs.
We brought together scientists, content designers, exhibition designers and climate change experts for an Innovation Lab. Then, with the Science Museum content team, we rapidly prototyped alternative visitor journey concepts to assess which ones worked the best and why.
The resultant new gallery 'Atmosphere, exploring Climate Science' was opened by Prince Charles just before christmas. It doesn't do the obvious shock-tactics thing (the research showed us that this approach rarely persuades people).
Instead, the designes have done an amazing job of making the vast range of information about climate change accessible. They've made it possible for people of very different viewpoints to successfully explore the science of climate change. And they've made it fun and lovely to look at too.
You can use some of the interactive exhibits online at www.sciencemuseum.org.uk but I'd really recommend that you go along and experience it in person if you can.
If you do go, I'd love to know what you think of it!
With best wishes,