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Welcome to

Firsthand Experience is recognised internationally for its people-shapedTM approach to business innovation.

Our heritage in behavioural science and user-centred innovation provides the missing customer perspective that correctly links new forms of product or service to successful commercialisation.

Our services include; design research, ethnography, service strategy, innovation process consulting, customer experience and proposition development.

Contact our creative director Matt Marsh for a free exploratory consultation at or by telephone on +44 (0)7798 700238.

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